onboarding

Why and how should you build an onboarding program for customers and employees?

Why and how should you build an onboarding program for customers and employees?

After attracting that customer or hiring your newest team member, what’s the next step your company takes? Cross your fingers and hope for the best? Send them a manual and let them figure it out? Or do you have a systematic process for bringing them effectively and efficiently into your company? BrightGo finds that a well thought out program is one of the keys to a successful customer experience and an engaged productive employee relationship. This program is called Onboarding.

 

Hiring Employee Number 1 - here is what to do

Hiring Employee Number 1 - here is what to do

Now that you’ve hired that first new employee in Canada, there are several steps in the actual hiring process you need to complete to be compliant with Canada Revenue Agency, Service Canada, provincial Employment Standards and provincial Workplace Safety and Insurance board. Plus you will want to set them up for success with a welcoming and productive onboarding program. This article digs into how to prepare for the all important employee number one, from payroll accounts to culture setting.